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Showing posts from April, 2026

Do You Even Need an Agent?

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SharePoint Skills, Cowork, and Better AI Judgment For the past year, I have watched “build an agent” become the AI version of “make it a Team.” And to be fair, I have been guilty of that too. I have agent-fied more than one scenario that probably did not need to become an agent at all. A perfectly normal SharePoint problem shows up, and before long the conversation has leapt to chat surfaces, custom instructions, clever names, and a polished little AI wrapper that is somehow supposed to make the whole thing feel more strategic. Sometimes that is the right answer. A lot of times, it is not. That is exactly why the new skills capability in AI in SharePoint caught my attention. Not because it is flashy, but because it may force people to slow down and ask a better question. Skills are a way to turn repeatable, multi-step work into something reusable on the site itself. They take logic that would otherwise live in scattered prompts and make it something other people can run again, in t...

How I Prompted My Way to a More Sustainable Community Roundup

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SoftwareOne has a global Copilot initiative that includes monthly Office Hours, live sessions where people across the organization can ask questions, see demos, and get a better sense of what is actually useful in Microsoft 365 Copilot. To support that broader effort, a colleague and I help manage a shared SharePoint library where people can upload decks, recordings, templates, guides, and other resources related to Copilot and Copilot-adjacent work. The goal is pretty simple: if someone is trying to learn something, prepare for a customer conversation, or avoid reinventing the wheel when delivering a project, there should already be something there to help. That part I believe in completely.